Privacy Policy for Maasi Herbs

Last Updated: [ April 5, 2025]

Maasai Herbs is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website and purchase our herbal healing medicines in Kenya.

By accessing our website and using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information from you:

• Contact Information: Your name, email address, phone number, and shipping address.
• Maasai Herbs does not directly store your payment details on our servers.
• Order Information: Details about the herbal medicines you purchase from us.
• Account Information: If you create an account on our website, we will collect your username and password.
• Usage Information: Information about how you use our website, including the pages you visit, the products you view, and your Browse activity.
• Device Information: Information about your device, such as your IP address, browser type, and operating system.
• Communications: Records of any communication you have with us, including emails and customer support inquiries.

2. How We Use Your Information

We may use your personal information for the following purposes:

• To Process Orders: To fulfill your orders for herbal medicines, including processing payments, arranging shipping, and providing order updates.
• To Provide Customer Support: To respond to your inquiries, provide assistance, and resolve any issues you may have.
• To Manage Your Account: To create and manage your account on our website.
• To Improve Our Website and Services: To analyze website usage, identify trends, and make improvements to our website, products, and services.
• To Personalize Your Experience: To provide you with personalized content, product recommendations, and offers that may be of interest to you.
• To Send Marketing Communications: With your consent, we may send you promotional emails about new products, special offers, and other information related to Maasi Herbs. You can opt-out of receiving these communications at any time.
• To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes in Kenya.

3. How We Share Your Information

We may share your personal information with the following third parties:

• Payment Processors: To process your payments securely.
• Shipping Providers: To deliver your orders.
• Service Providers: Third-party vendors who provide services on our behalf, such as website hosting, data analysis, email marketing, and customer support. These providers are contractually obligated to protect your information.
• Legal Authorities: If required by law or legal process, we may disclose your personal information to law enforcement agencies, government authorities, or other relevant parties.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Using secure server infrastructure.
• Implementing encryption for sensitive data transmitted over the internet.
• Restricting access to personal information to authorized personnel only.

However, please note that no method of data transmission over the internet or electronic storage is completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights

You may have certain rights regarding your personal information under applicable Kenyan data protection laws. These rights may include:

• Accessing your personal information: You may have the right to request access to the personal information we hold about you.
• Correcting your personal information: You may have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Deleting your personal information: In certain circumstances, you may have the right to request that we delete your personal information.
• Objecting to the processing of your personal information: You may have the right to object to the processing of your personal information for certain purposes, such as direct marketing.

To exercise these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable law.

6. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to collect information about your Browse activity. Cookies are small text files that are stored on your device when you visit a website. We use cookies to:

• Enhance your Browse experience.
• Personalize content and advertisements.
• Analyze website traffic.
• Track the effectiveness of our marketing campaigns.

You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to remove the information.

9. No Refunds Policy

Please note that Maasai Herbs has a strict no refunds policy on all herbal healing medicines sold. Once a purchase is made, it is final. We encourage you to carefully review the product descriptions and ensure that you are selecting the correct items before placing your order. If you have any questions or concerns about our products before making a purchase, please do not hesitate to contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us.