Terms & Conditions for Maasai Herbs

Last Updated: [April 5, 2025]

Welcome to Maasai Herbs! These Terms & Conditions govern your use of our website and the purchase of herbal healing medicines from us in Kenya. By accessing our website and using our services, you agree to be bound by these Terms & Conditions. Please read them carefully.

1. Agreement to Terms

By accessing or using our website and purchasing products from Maasai Herbs, you agree to be bound by these Terms & Conditions, our Privacy Policy, and any other guidelines or rules posted on our website. If you do not agree to these terms, please do not use our website or purchase our products.

2. Use of the Website

• You must be of legal age in Kenya to use our website and purchase products.
• You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the website.
• You are responsible for maintaining the confidentiality of your account information, including your username and password. You agree to accept responsibility for all activities that occur under your account.
• You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful. You must not attempt to gain unauthorized access to our website, the server on which our website is stored, or any server, computer, or database connected to our website.

3. Product Information

• We strive to provide accurate and up-to-date information about our herbal healing medicines on our website, including product descriptions, ingredients, and usage instructions. However, we do not warrant that the information is always complete, accurate, or current.
• The information provided on our website is for informational purposes only and should not be considered as medical advice. It is essential to consult with a qualified healthcare professional for any health concerns or before using any herbal remedies, especially if you are pregnant, breastfeeding, taking other medications, or have any pre-existing medical conditions.
• The appearance of our products may vary slightly from the images displayed on our website.

4. Ordering and Payment

• By placing an order through our website, you are making an offer to purchase the products selected. We reserve the right to accept or reject your order for any reason.
• All orders are subject to availability. If a product is out of stock, we will notify you as soon as possible and offer you a suitable alternative or a cancellation of your order.
• The prices displayed on our website are in Kenyan Shillings (KES) and are subject to change without notice.
• Payment for your order must be made through the payment methods specified on our website. You represent and warrant that you are authorized to use the payment method you provide.
• We use secure payment gateway providers to process payments. Your payment information is encrypted and securely handled by these providers. Maasai Herbs does not directly store your full payment card details on our servers.

5. Shipping and Delivery

• We will arrange for the shipping of the products to the delivery address specified in your order.
• Delivery times are estimates and may vary depending on your location within Kenya and other factors beyond our control. We are not responsible for delays caused by shipping carriers.
• Risk of loss and title to the products pass to you upon our delivery of the products to the shipping carrier.
• Shipping costs will be calculated and displayed at checkout.

6. No Refunds Policy

Please note that Maasai Herbs has a strict no refunds policy on all herbal healing medicines sold. Once an order has been placed and payment has been processed, it is final. We do not offer refunds or exchanges for any reason, including but not limited to dissatisfaction with the product, change of mind, or incorrect selection. We encourage you to carefully review your order before submitting it. If you have any questions about our products before making a purchase, please contact us for clarification.

7. Disclaimer of Warranties

• Our website and the herbal healing medicines sold through it are provided on an “as is” and “as available” basis without any warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
• Maasai Herbs does not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.
• We make no warranties regarding the effectiveness or specific results that may be achieved from using our herbal healing medicines. Individual results may vary.

8. Limitation of Liability

To the maximum extent permitted by applicable law in Kenya, Maasai Herbs shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in any way connected with your use of our website, the purchase or use of our herbal healing medicines, or these Terms & Conditions, even if Maasai Herbs has been advised of the possibility of such damages. Our total liability to you for any claim arising out of or relating to these Terms & Conditions or your purchase of our products shall not exceed the total amount paid by you for the products in question.

9. Intellectual Property

• All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Maasi Herbs or its licensors and is protected by copyright and other intellectual property laws in Kenya and internationally.
• You may not reproduce, distribute, modify, display, perform, or otherwise use any content from our website without the prior written consent of Maasai Herbs.
• Maasai Herbs™ and our logo are trademarks of Maasai Herbs. You may not use these trademarks without our prior written permission.

10. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of Kenya. Any dispute arising out of or relating to these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of Kenya.

11. Indemnification

You agree to indemnify, defend, and hold harmless Maasai Herbs, its officers, directors, employees, agents, and suppliers from and against any and all claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or in any way connected with your breach of these Terms & Conditions, your use of our website, or your purchase or use of our herbal healing medicines.

12. Termination

We reserve the right to terminate or suspend your access to our website and services, without prior notice and for any reason, including but not limited to your breach of these Terms & Conditions.

13. Entire Agreement

These Terms & Conditions, together with our Privacy Policy and any other legal notices published by us on our website, constitute the entire agreement between you and Maasai Herbs concerning your use of our website and the purchase of our products, and supersede all prior and contemporaneous communications and proposals, whether oral or written.

14. Contact Us

If you have any questions or concerns about these Terms & Conditions, please contact us.

By using our website and purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.